Universal Remote Control Ccp Software
Universal Remote Control (URC) has just sent us an email detailing their new water resistant RF remote control, the new MXW-920. This remote is one-way, and seems perfectly suited for poolside or patio use. It uses the same programming methodology as their popular MX-900 and KP-900 remotes and features a monochrome LCD display. The remote can be programmed with URC's CCP (Complete Control) software and it uses the 418MHz Narrow Band RF for interference-free broadcasting of commands to any of URC's compatible receivers. The remote is powered by four (4) AAA alkaline batteries and, like the buttons, the compartment is gasket sealed to prevent water infiltration.
Universal Remote Control Ccp Software
Hi Everyone,I'm one of the several unfortunate souls who purchased a URC MX-980 off the Internet without realizing that the programming software is not included with the remote.I contacted URC and they said just to call a dealer in my local area and that they would 'probably' give me the software. Well I called three in my local town and all three basically said NO. I explained that I was the installer of my system, but they still refused to give me access to the software.I built my own theater, I purchased a great remote control, and I just want to get my system setup.PLEASE - if any one can assist, please send me a personal message.Thank you.Mark. For those who buy URC remotes via an unauthorized seller. Stop complaining about not getting software. It's on you, not URC. Buy from someone who is authorized and ask for it.
Which requires purchasing from an authorized dealer. Buying from eBay at 50% off msrp is NOT an authorized dealer. For those who buy URC remotes via an unauthorized seller. Stop complaining about not getting software. It's on you, not URC. Buy from someone who is authorized and ask for it.
Which requires purchasing from an authorized dealer. Buying from eBay at 50% off msrp is NOT an authorized dealer.Or make sure you have the software before buying from an unauthorized seller. For those who buy URC remotes via an unauthorized seller. Stop complaining about not getting software. It's on you, not URC. Buy from someone who is authorized and ask for it.
Unfortunately it is useless advice by the time someone is to the point of having the option of buying from an authorized reseller because they already own a device they can do nothing with. When i bought the URC, I was replacing a Crestron system because I got sick of having to pay someone $200 to come to my house to change a button behaviour every 3 months or to add a device. So I picked URC because it came with the programming software, and at the time I had no idea of their agreement with their resellers, and no one told me that fact then, not even the authorized retailer where i first saw the device in use. If I'd known that relationship existed, i'd have paid a little more to buy from Tweeter and then probably have been more pissed off, because I've read from a boatload of people who bought at Tweeter (or similar) who have the same problems I do having bought off eBay.Nothing is hard to find on the internet, so i've found the software since I posted my question - found several versions of it and settled on the MX3000 Editor with Live Update enabled. So I just don't understand why the 'haves' act so high and mighty to the 'have nots' when it comes to this software. It's not a country club membership, it's not government secrets, it's an app that runs on Windows and helps you to use your purchase as it was intended, and with no Google skills at all, it can be found pretty easily. And if you're inclined to try to program your own remote in the first place, you're likely not going to call URC or your 'authorized' reseller for support anyway.
Originally Posted by auburndmbfanAlso, it's clear they offer Consumer and Professional versions of the software, so they're basically just being dicks, and giving you guys on the 'authorized reseller' bandwagon an excuse to imitate them.That's the first I've heard of consumer and professional versions. They have residential and commercial versions, but that just means it is geared towards either a home setting or business by some of the options available within the program. They both run the same basic program and user interface. The only exception is the wizard based software from the MX-810. And at the time I had no idea of their agreement with their resellers, and no one told me that fact then, not even the authorized retailer where i first saw the device in use.I support your frustration because of this. This silly software policy came about because URC wants to be the DIY choice but they also want to be the go to remote for CI's.
They leave it to the dealer to offer software so they dont have to deal with tech support calls and so they dont have dealers angry at them.Pronto was #1 until CI's decided they didn't want end users having access to the software. The last pronto we sold was 10 years ago. Making the software available to everyone is what has shady resellers offering things at 50% at Amazon and Ebay. Pronto went out of business this year and one of the reasons is because the CI channel lost interest in them.So on one hand i blame URC for the silly software policy but on the other hand they have no choice if they want to play in both markets. And if you're inclined to try to program your own remote in the first place, you're likely not going to call URC or your 'authorized' reseller for support anyway.
You're going to read the manual and then come to a forum and find your answers thereThis is where you are mistaken. I would guess that 1% of the people who want to save money on a professional remote are able or willing to program it themselves. That built in part of them that said 'go to ebay and buy for 50% off' is the same part of them that will call up URC and DEMAND service and support. Hopefully from someone with a smaller chip on their shoulder than the folks who respond to requests for the software with snide, obvious and untimely comments about 'shoulda bought from an authorized reseller, tisk tisk tisk', as if someone who drops a grand on a remote without knowledge of the reseller relationship is going to just drop another grand to buy another device from a 'real' reseller just to get free software you should have been given with the purchase.Shouldn't someone dropping a grand on a remote do a little research?
Master software app for most devices. The stand alone editors exist for existing/older products but they will vanish when the products life cycle is over. The remote i've had is decent - it's currently struggling with the ability to duplicate the controls it learned from my Seagate Theater+, so i may take it down to my basement and bring my Harmony upstairs to the bedroom. I'll never buy another one though, but solely because of the software thing. It's the principle of it at this point.
I HAD the software, I actually originally got it from URC support. But updates were disabled, so I was running old firmware for 4 years, and had to learn every code when i bought new stuff, which all told, means i got to use about 75% of the value for which I purchased the device in the first place.I have never updated the firmware on a URC remote in my life. There has never been a reason to. The only real use for live update is the ir codes which you don't need anyway because you can just teach your device to the remote.
People use the forums as a place to vent frustration about a non existent issue.I don't feel it's a nonexistent issue - there is clearly some false (or misleading) advertising involved. Take a look at the URC product page for the MX-3000 and tell me how this would not lead a purchaser to believe he could program his own remote?Tablet-Style color LCD touch screen IR/RF remote controlColor graphic touch screen and hard button interface with optional audio feedbackPC programmable, fully customizable GUI on Large (4.3) color LCD touch screenStylish design with rich black finishSupports 255 devices and up to 255 pages per deviceAdvanced programming logic for tracking devices, users, etc. Originally Posted by 39CentStampThis is where you are mistaken. I would guess that 1% of the people who want to save money on a professional remote are able or willing to program it themselves.I have to respectfully disagree. Nearly everyone wants to save money, so unless you're talking about the top 1% of the population, I'd assume that everyone who buys a professional remote wants to save money somewhere.
Whether they go to eBay or some other retailer really comes down to how much money they want to save. Originally Posted by 39CentStampShouldn't someone dropping a grand on a remote do a little research? The software policy does not say you SHOULD get it. It says that an authorized dealer CAN give it to you if they want to. This means its a privileged not a right.Yes they should, and I did. What I did not do is go to any forums, which is shame on me for sure.
As a consumer there's a reasonable expectation that if you need 'something' in order to use the core functionality of a product, that 'something' should be included with the purchase of the product, or it should be made abundantly clear that it isn't. Nowhere on that product page does it tell a would-be purchaser that only CIs get the software that is used for the 'PC programmable' bullet point. If i go to the FAQs, I can read about how I can update the programmable software, and how I can 'learn' functions that aren't included in the IR database, but nowhere does it tell me that I won't actually get that software to update or to allow the remote to 'learn'.
Originally Posted by 39CentStampAgain. I understand your frustration and i agree that the software policy is a joke but most of the blame here is on you for buying something you knew nothing about.I knew it was a touch-screen remote, that it controlled multiple devices, that it supported RF, and that it was programmable (according to the product specs). I also had been told it was easier to program than a Crestron. I would never have imagined that it didn't come with such a crucial component to the basic use of the device. It did not occur to me to research that aspect of it. Originally Posted by 39CentStampYour assumption that VERY few people would call them is incorrect. The sense of entitlement doesn't just end after the ebay purchase.